Plug Power is switching from a reactive to a proactive service model to maximize the availability of its electrolysis systems. To do this, the company is using the IXON-based ELX portal to collect operational and performance data. This data enables Plug Power to gain insights into key KPIs and develop an improved service model.
With the ELX portal, Plug Power employees can configure alarms to automatically generate tickets for system failures. This allows the causes to be quickly analyzed and recorded in a central knowledge database. This speeds up response times and enables predictive maintenance.
Thanks to IXON, Plug Power has been able to reduce commissioning times by several months and increase troubleshooting times tenfold. In addition, root cause analyses allow safety-critical situations to be identified and addressed at an early stage, which increases system safety and improves product design.
Overall, the ELX portal enables Plug Power to move from a reactive to a proactive and ultimately predictive service model to deliver real value to its customers.
